My email is no longer active. How can I reset my password On Spotify?

Having an inactive email while being a Spotify user can be frustrating, especially if you can’t access your account. Not being able to log into your Spotify account means you can’t listen to music or access your saved content.

The good news is that you can easily reset your Spotify password even if the email associated with your account is no longer active. This article will walk you through the step-by-step process to regain access to your Spotify account.

How Emails are Linked to Spotify Accounts

When you sign up for a Spotify account, you need to provide a valid email address. This email is then used to verify your account and for password reset purposes.

If your email ever becomes inactive, for instance if it was a work email that you no longer have access to after switching jobs, you won’t be able to reset your password using that email.

However, Spotify has provided alternative ways to verify your identity and reset the password, which we’ll cover next.

Resetting Password via Mobile Number

If you have your mobile number associated with your Spotify account, you can use it to reset your password.

Follow these steps:

  1. Go to the Spotify password reset page.
  2. Enter your username or the email that was originally associated with your Spotify account.
  3. Choose to reset password through text message.
  4. Enter the mobile number linked to your Spotify account.
  5. You’ll receive a verification code through text on that number.
  6. Input the code on the password reset page.
  7. You’ll then be able to create a new password for your Spotify account.

This allows you to reset your password easily using your mobile number, without needing access to the account’s email.

Using Authentication App to Reset Spotify Password

Another way to reset your Spotify password with an inactive email is by using an authentication app.

Spotify allows password resets through authentication apps like Google Authenticator or Microsoft Authenticator.

Here is how to use this method:

  1. Install Google Authenticator or Microsoft Authenticator on your phone.
  2. On the Spotify password reset page, choose the authentication app option.
  3. Open your authentication app and scan the QR code displayed.
  4. The app will generate a unique 6-digit code.
  5. Input this code on the Spotify password reset page.
  6. You’ll then be prompted to create a new password.
  7. Access your Spotify account with the newly created password.

The authentication app provides a simple way to prove your identity without needing the email or phone number associated with your Spotify account.

Recovering Password through Other Details

If you cannot reset your Spotify password using the above methods, you can attempt it by providing other personal details.

Follow these steps:

  1. On the Spotify password reset page, choose the option to reset using other details.
  2. Enter your Spotify username or the email on file.
  3. Spotify will prompt you to answer some personal questions, such as date of birth or zip code.
  4. Provide the details accurately.
  5. If your answers match Spotify’s records, you’ll be able to create a new password.

While this method depends on you remembering personal details beyond just the email or phone number, it can be helpful if you’ve associated enough information with your Spotify account.

Contacting Spotify Support

If none of the above methods work, you can contact Spotify customer support for assistance recovering your account access.

Some ways to reach their support include:

  • Through the Spotify support email form. Describe your issue and a representative will contact you.
  • On their Twitter handle @SpotifyCares for a quick response.
  • Joining the Spotify community and forums to seek help from other users.

When you make a request to Spotify support, be prepared to provide proofs to verify account ownership, such as:

  • Card details used for payment
  • Subscription details
  • Account registration date
  • Playlist names

Spotify can use a mix of these information to confirm your identity and help you gain entry into your account.

Securing Your Spotify Account

Once you regain access to your Spotify account, take measures to improve security, including:

  • Add a new working email as well as a mobile number as contact options.
  • Enable two-factor authentication through SMS or authentication app.
  • Frequently update your password and don’t use the same password for multiple accounts.
  • Check your Spotify account activity for unauthorized access.
  • Use antivirus software and a firewall for your devices.
  • Avoid accessing Spotify from public networks.

These tips will help prevent you from being locked out of Spotify again due to an inactive email or security issues.

Frequently Asked Questions (FAQ’s)

Here are some frequently asked questions about resetting Spotify password with an inactive email:

What if I don’t have a phone number linked to my Spotify account?

You can contact Spotify support or attempt to reset your password by providing other personal details accurately.

Can I use a new email to recover my Spotify account access?

No, you cannot associate a new email to regain access. You’ll need to use the original email, mobile number or personal details already on file.

How long does it take to reset my Spotify password?

It usually takes less than 10 minutes to reset your password through text message or authentication app. Reaching out to customer support may take 1-2 days.

What if I don’t remember details like my zip code or birthday?

Try entering the possibilities you can remember. Otherwise, contact Spotify support with proofs like subscription receipts.

Is there any other way to verify my identity?

You can provide official IDs, registered payment information or subscription details to Spotify for verification.


Having an inactive email linked to your Spotify account can prevent you from resetting your password. However, Spotify provides alternative methods including mobile number, authentication app, personal details, and customer support.

Choose the most convenient option for you, reset your password successfully, and take steps to enhance account security going forward. With these guidelines, you can seamlessly regain entry to your Spotify account even with an invalid email address.

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